Cosmo Bio USA
      Phone: (+1) 760-431-4600
      Fax: (+1) 760-431-4604
      E-mail: orders@cosmobiousa.com
      Website URL: www.cosmobiousa.com

Please note that Cosmo Bio USA only accepts payment in US Dollars and that ordering through our online e-commerce system is available only to customers in the USA and Canada. Customers in all other countries please place orders by email to orders@cosmobiousa.com or by phone or fax to +1-760-431-4600. If you have any questions about these changes, please don't hesitate to contact us.

Ordering Online (Credit Card Only)
Please note: online ordering is currently only available to customers in the USA and Canada.
Forms of payment: Mastercard, Visa, and American Express.
Please note that our system will pre-authorize your credit card for the cost of the ordered item(s) plus a temporary hold of $210 to cover shipping and handling. This $210 does not reflect the actual shipping cost you will be charged. Actual shipping costs are determined at the time of shipment as determined by parcel weight, parcel size, shipment speed, and shipment temperature.  

Ordering by phone, fax, or email (Purchase Order, Credit Card or Bank Wire Transfer)
    Order form available for download:
            Microsoft Word format
            PDF format
Note that using our order form is not required if your communication contains all the information requested on the order form.
POs are subject to pre-approved Net 30 terms unless agreed otherwise.
Find our Credit Application here to apply for Net 30 terms. We may request prepayment for your first order.

Lead time:
Some items are not kept in stock in the US office and must be ordered from the manufacturer; thus, allow two weeks for delivery. In some cases, it may take longer than two weeks to receive your item. We will try our best to contact you in the event that you item will take longer than two weeks, but we do not guarantee it. If you would like a more accurate lead time on your item, or if you would like to inform us of a required time table, please contact us. Orders that are delayed beyond our control (due to manufacturing time, import approval, or other) cannot be cancelled.

International Orders:
Prepayment is required for all customers outside USA. The ordering party is responsible for all taxes and fees applicable to importing the ordered items into the ship too country. International orders may be subject to order minimums.

Importing:
Import permits are not generally required to obtain CBU products (exceptions listed below). CBU will handle the import of all items.
Exception: Items beginning in "KOU-" and "FSP-" must be shipped directly to the customer. Due to their components, these items require a customer-specific import permit. Please see information below.

Terms and Conditions:
Ordering from Cosmo Bio USA indicates acceptance of our Terms and Conditions of Sale.

Special Circumstances:
In the event that an item is not kept in stock or has a minimum purchase required, the online system may say "Call for Pricing". This includes, but is not limited to:
Koma Biotech items: Koma Biotech orders have a requirement of $300 minimum
KOU and FSP items: KOU and FSP orders require a permit.
AXS Lymphoprep tubes: 5 box minimum for 2mL x 30 tubes

Items that contain certain ingredients from certain animals (including cows and chickens/eggs) need to have a permit to import into the United States. In some instances, the customer is required to obtain an end-user permit (VS 16-3 Import Permit Application). In this case, the customer will need to apply for and receive an import permit directly from the US government regulatory agency APHIS (Animal and Plant Health Inspection Service). The application is completed through an online portal and may require registration with login.gov. The permit is valid for one year. The cost changes annually, and renewal is typically 50% the cost of the new permit.

To get started, follow these steps:

1. Go to https://efile.aphis.usda.gov/s/vs-permitting-assistant
2. Select the following:
   1. Movement type: Import
   2. Search for materials (for collagen/gelatin products, this is “[collagen/gelatin] as an Ingredient in a Product”; for other materials, select what is appropriate
   3. For collagen/gelatin products: Animal origin: “Bovine Cow or Bison”; for others, select what is appropriate
   4. Intended Use: “Research”
   5. Country of Origin: “Japan” most likely—but maybe another country. Please contact us to clarify if you are uncertain
3. Click “Search”
4. Select attributes, which may include
   1. Cosmetic in Retail-Ready, etc: No
   2. Finished Human Food Product: No
   3. Can obtain certification: No
5. Click “Add material”
6. See that you need “VS 16-3 Import Permit Application”. Please note the fee that you will need to pay and proceed to login.
7. Please proceed with the permit application process. If you have product questions regarding purification, etc, please contact us.

Please note that:
•   The end-user address must match exactly the ship-to address of the order
•   The permit may take 4-6 weeks to be approved
•   A person, not an entity, must register with login.gov